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Business Communications

Presence Information: How Availability Status Works in VoIP and Modern Communication Tools

Presence information shows real-time availability status in VoIP and team communication tools like Teams and Zoom. Learn how it works, why it matters, and how to fix common issues with status tracking.

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Service Level Formulas in VoIP Centers: ASA and Thresholds Explained
Service Level Formulas in VoIP Centers: ASA and Thresholds Explained
UDP vs TCP in VoIP: Which Protocol Works Better for Voice Calls
UDP vs TCP in VoIP: Which Protocol Works Better for Voice Calls

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Internet QoS for Cloud VoIP: How DSCP Preservation Fails Across ISPs and What to Do About It
Internet QoS for Cloud VoIP: How DSCP Preservation Fails Across ISPs and What to Do About It

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