Author: Dawn Phillips - Page 3
VoIP transforms sales teams by enabling click-to-call, power dialers, and automatic call logs that cut downtime and boost close rates. Learn how it works and why it's essential for modern sales.
DTLS-SRTP is the modern, secure standard for VoIP media encryption, while SDES-SRTP is outdated and risky. Learn why DTLS-SRTP is mandatory in WebRTC and how to choose the right key exchange method in 2025.
First call resolution (FCR) is the key metric that determines whether customers get their issues fixed on the first try. Learn how FCR boosts satisfaction, cuts costs, and transforms contact center performance using VoIP analytics and smarter processes.
Learn how AHT, FCR, and CSAT drive performance in VoIP contact centers. Discover real-world benchmarks, common pitfalls, and how top teams balance efficiency with customer satisfaction.
International VoIP number fees vary widely by country due to regulations, carrier costs, and hidden surcharges. Learn how much it really costs to get local numbers in Germany, India, Brazil, and more-and how to avoid surprise fees.
A clear guide to building a VoIP budget template that separates one-time setup costs from recurring monthly expenses. Learn what to include, how to avoid common mistakes, and which templates actually work.
Switching CRMs fails often because teams ignore integrations. Learn how to migrate CRM connections without breaking workflows, tools, or revenue pipelines - with real data, tools, and steps that work.
Learn how ASA and service level thresholds work in VoIP call centers, why 80/20 isn't always right, and how top companies use dynamic, AI-driven SLAs to improve customer satisfaction and reduce costs.
Learn how to install FreePBX on Linux to build a free, enterprise-grade VoIP phone system. Step-by-step guide for Debian 12, Asterisk, SIP trunks, and avoiding common setup mistakes.
VoIP phones need electricity to run, while landlines work during power outages because they draw power from phone lines. Learn why this difference matters for your business and how to stay connected during outages.
FXS and FXO ports let you connect analog phones and landlines to modern VoIP systems. Learn how they work, when to use each, and how to avoid common setup mistakes in 2025.
Compare G.711 and G.729 codecs for VoIP bandwidth usage. Learn which one saves bandwidth, which one sounds better, and how to choose based on your network, call volume, and budget.
