Author: Dawn Phillips - Page 3
Learn how Active/Active and Active/Standby dual internet setups affect VoIP call quality. Discover which configuration delivers reliable voice communication and why most businesses choose Active/Standby for critical calls.
Call center recording laws vary by state and country. Learn what you must do to avoid lawsuits, fines, and customer distrust in 2025-with real rules, real penalties, and real fixes.
VoIP looks cheap on paper, but hidden add-ons like call recording, CRM integration, and international calling can double your bill. Learn what’s really in your plan - and how to avoid surprise fees.
EHS cables and handset lifters both let you answer VoIP calls from your headset, but they work in totally different ways. Learn which one fits your phone system and why EHS is the smarter long-term choice.
Learn the top VoIP porting rejection codes like SIP 404 and ISDN 28, what they really mean, and how to fix them fast. Stop guessing - start solving.
Avoid unexpected VoIP overage charges with smart planning and the right provider. Learn how overages work, which providers still use them, and how to switch to transparent, penalty-free calling plans.
Packet Loss Concealment (PLC) keeps VoIP calls clear despite network issues by intelligently filling in missing audio. Learn how G.711, Opus, and AI-based methods like WaveNetEQ hide packet loss-and which one works best for your needs.
Learn how ring groups and call queues improve receptionist workflows in SMB VoIP systems. Discover when to use each, setup tips, real-world data, and how to avoid common mistakes for better customer service.
Fix your handset audio issues fast with this step-by-step guide for VoIP users. Learn how to troubleshoot silent speakers, dead microphones, and Bluetooth conflicts without replacing your device.
Secure remote VoIP calls with a properly configured VPN using SRTP encryption, VLAN segmentation, and firewall rules to prevent eavesdropping, toll fraud, and data leaks. Essential for hybrid teams.
Master UC meeting etiquette in 2025 with clear guidelines on camera use, audio best practices, and collaboration norms for Zoom, Teams, and Webex. Learn how to reduce distractions, include remote teams, and avoid common pitfalls.
Learn how to properly configure DID numbers and routing in your PBX when switching to SIP trunks. Avoid common mistakes, reduce fraud risk, and ensure seamless call flow during your VoIP migration.
